Ban Suyeon, Kim Youngeun, Yoon Yina, Kim Ju Han, Lee Jisan
College of Nursing, Korea University, Seoul, Republic of Korea.
Department of Nursing, Gangneung-Wonju National University, Wonju, Gangwon, Republic of Korea.
Digit Health. 2025 May 30;11:20552076251346670. doi: 10.1177/20552076251346670. eCollection 2025 Jan-Dec.
People with disabilities face challenges in accessing welfare information due to low digital literacy and non-user-friendly systems. This study aims to propose an initial framework for a mobile welfare information system that improves accessibility and welfare equity by focusing on personalised and user-friendly design tailored to specific needs of people with disabilities.
The study includes four stages. In Stage 1, key user needs for the system were identified. In Stage 2 South Korean and other countries' welfare platforms were reviewed. In Stage 3, a back-end algorithm based on South Korea's national welfare platform, 'Bokjiro', was developed. In Stage 4, a core user interface (UI) was designed, focusing on perceived usefulness and ease of use.
In Stages 1 and 2, we identified user needs, including personalised welfare information without service omissions, integration of welfare resources, regional comparisons and user-friendly features and found that these needs were not adequately addressed by existing platforms. In Stage 4, we designed a UI based on the identified needs. User interface features include comprehensive personalised information recommendations, driven by the algorithm developed in Stage 3 and regional welfare comparisons to enhance the perceived usefulness. To improve ease of use, scenario-based guidance and the level of disability-inclusiveness of welfare information were also incorporated.
This study proposes an initial framework for a mobile system that enhances access to welfare information for people with disabilities by addressing their needs. This approach would support people with disabilities in exercising their rights and improving their quality of life.
由于数字素养较低且系统对用户不友好，残疾人在获取福利信息方面面临挑战。本研究旨在提出一个移动福利信息系统的初步框架，该框架通过专注于针对残疾人特定需求的个性化和用户友好设计，来提高可及性和福利公平性。
该研究包括四个阶段。在第一阶段，确定了系统的关键用户需求。在第二阶段，对韩国和其他国家的福利平台进行了审查。在第三阶段，基于韩国国家福利平台“博智洛”开发了一种后端算法。在第四阶段，设计了一个核心用户界面（UI），重点关注感知有用性和易用性。
在第一阶段和第二阶段，我们确定了用户需求，包括无服务遗漏的个性化福利信息、福利资源整合、区域比较和用户友好功能，并发现现有平台未充分满足这些需求。在第四阶段，我们根据确定的需求设计了一个用户界面。用户界面功能包括由第三阶段开发的算法驱动的全面个性化信息推荐以及区域福利比较，以提高感知有用性。为了提高易用性，还纳入了基于场景的指导和福利信息的残疾包容性水平。
本研究提出了一个移动系统的初步框架，该框架通过满足残疾人的需求来增强他们对福利信息的获取。这种方法将支持残疾人行使其权利并提高他们的生活质量。
