Chang Li-Fang, Lee Pi-Hsia, Dowding Dawn, Hsieh Chia-Jung, Chou Kuei-Ru, Lee Tso-Ying
Department of Medical Education, Taipei Medical University Hospital, Taipei, Taiwan.
School of Nursing, Taipei Medical University, Taipei, Taiwan.
PLoS One. 2025 Jun 4;20(6):e0324865. doi: 10.1371/journal.pone.0324865. eCollection 2025.
The adoption of information and communication technology (ICT) tools was accelerated by the COVID-19 pandemic to facilitate contactless interaction and reduce infection risk. However, there remains a lack of quantitative analysis regarding nurses' perceptions and experience with these ICT tools.
This survey study aimed to assess nurses' experience and satisfaction with ICT tools during the COVID-19 pandemic.
Registered nurses were recruited into this questionnaire-based cross-sectional study. Questions about organizational ICT training and support, impact on patient care, and ICT perception were asked.
A total of 237 nurses completed and returned the questionnaire. The majority of nurses reported that ICT tools support instant consultation and communication with patients (62.0%). ICT tools' suitability and effectiveness of features were 6.40 ± 1.72 and 6.10 ± 1.73, respectively. Nurses' attitudes and perceived benefits of the ICT tools scored 3.59 ± 0.81 and 3.52 ± 0.87, respectively. The mean system usability score was 52.75 ± 11.75. Subgroup analyses highlighted the influence of ICT training, support, concerns about patient safety, and user anxiousness on the scores.
Participants identified equipment, infrastructure, and workflow changes as major issues in ICT use, which require organizational efforts for improvement. Addressing data utility and security concerns through policy initiatives is also imperative. This study highlights the necessity of organizational initiatives to promote good use of ICT tools and to enhance nursing resilience, especially when facing a health emergency, more resources should be allocated to the IT department that aims to respond soon; strategies including integrating digital tools for emergencies into other established systems, expanding the size of IT team for maintenance and providing training course with multiple modules.
新冠疫情加速了信息通信技术（ICT）工具的采用，以促进非接触式互动并降低感染风险。然而，对于护士对这些ICT工具的认知和体验，仍缺乏定量分析。
本调查研究旨在评估新冠疫情期间护士对ICT工具的体验和满意度。
招募注册护士参与这项基于问卷的横断面研究。询问了有关组织ICT培训与支持、对患者护理的影响以及对ICT的认知等问题。
共有237名护士完成并返还了问卷。大多数护士报告称ICT工具支持与患者进行即时咨询和沟通（62.0%）。ICT工具功能的适用性和有效性得分分别为6.40±1.72和6.10±1.73。护士对ICT工具的态度和感知益处得分分别为3.59±0.81和3.52±0.87。系统可用性平均得分为52.75±11.75。亚组分析突出了ICT培训、支持、对患者安全的担忧以及用户焦虑对得分的影响。
参与者将设备、基础设施和工作流程的变化确定为ICT使用中的主要问题，这需要组织做出努力加以改进。通过政策举措解决数据效用和安全问题也势在必行。本研究强调了组织举措对于促进ICT工具的良好使用和增强护理适应能力的必要性，尤其是在面对卫生紧急情况时，应向旨在快速响应的信息技术部门分配更多资源；策略包括将应急数字工具集成到其他现有系统中、扩大维护信息技术团队的规模以及提供多模块培训课程。
