Davidson Louise, Carter Holly, Amlôt Richard, Drury John, Haslam S Alexander, Radburn Matthew, Stott Clifford
School of Psychology University of Sussex Brighton UK.
School of Psychology, Behavioural Science and Insights Unit UK Health Security Agency London UK.
J Conting Crisis Manag. 2022 Dec 26. doi: 10.1111/1468-5973.12443.
Recent research has shown that multiagency emergency response is beset by a range of challenges, calling for a greater understanding of the way in which these teams work together to improve future multiagency working. Social psychological research shows that a shared identity within a group can improve the way in which that group works together and can facilitate effective outcomes. In the present study, 52 semistructured interviews were conducted with 17 strategic and/or tactical responders during the COVID-19 pandemic to understand the possible role of shared identity in the multiagency response to COVID-19 and whether this was linked to factors that facilitated or challenged interoperability. Findings show evidence of a shared identity at a horizontal intergroup level among responders locally. However, there was limited evidence for a shared identity at the vertical intergroup level between local and national responders. Three key factors linked to shared identity appeared to contribute to effective multiagency working. First, pre-existing relationships with other responders facilitated the ease with which responders were able to work together initially. Second, a sense of 'common fate' helped bring responders together, and finally, group leaders were able to strategically reinforce a sense of shared identity within the group.
近期研究表明，多机构应急响应面临一系列挑战，这就需要更深入地了解这些团队协同工作的方式，以改进未来的多机构合作。社会心理学研究表明，群体内部的共同身份认同能够改善该群体的协作方式，并有助于取得有效的成果。在本研究中，在新冠疫情期间对17名战略和/或战术响应者进行了52次半结构化访谈，以了解共同身份认同在多机构应对新冠疫情中的可能作用，以及这是否与促进或挑战互操作性的因素相关。研究结果显示，当地响应者之间在横向群体层面存在共同身份认同的证据。然而，在地方和国家响应者之间的纵向群体层面，共同身份认同的证据有限。与共同身份认同相关的三个关键因素似乎有助于多机构的有效协作。首先，与其他响应者预先建立的关系便于响应者最初能够轻松地合作。其次，“同命运”的意识有助于将响应者凝聚在一起，最后，团队领导者能够在团队内部从战略上强化共同身份认同的意识。
