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在组织与决策中,人工智能是否等同于专业知识?公正转型背景下人工智能的机遇与陷阱。

Is AI a functional equivalent to expertise in organizations and decision-making? Opportunities and pitfalls for AI in the context of just transitions.

作者信息

Billi Marco, Labraña Julio

机构信息

Faculty of Agricultural Sciences, University of Chile, Santiago, Chile.

Center for Climate and Resilience (CR2), University of Chile, Santiago, Chile.

出版信息

Front Artif Intell. 2025 May 23;8:1571698. doi: 10.3389/frai.2025.1571698. eCollection 2025.

Abstract

The urgency of addressing climate change and achieving a just transition to sustainability has never been greater, as the world approaches critical environmental thresholds. While artificial intelligence (AI) presents both opportunities and challenges in this context, its role in organizational decision-making and expertise remains underexplored. This paper examines the interplay between AI and human expertise within organizations, focusing on how AI can complement or substitute traditional expertise across factual, temporal, and social dimensions. Drawing on Social Systems Theory, we argue that while AI excels in data processing and rapid decision-making, it falls short in contextual adaptation, long-term strategic thinking, and social legitimacy-areas where human expertise remains indispensable. And this is, we observe, particularly evident in problems connected with climate change and sustainability more broadly, where the tensions for organizational decision-making -and governance become even denser as much in the factual, temporal and social dimensions, making them into very complex, 'super-wicked', problem situations. Thus, there is a need to think more in detail about possible hybrid approaches, integrating AI's computational strengths with human interpretive and adaptive capabilities, which may offer promising pathways for advancing organizational decision-making in the overly complex, wicked decision-making scenarios characteristic of just transitions. However, this requires careful consideration of power dynamics, trust-building, and the ethical implications of AI adoption. By moving beyond techno-optimism, this study highlights the need for a nuanced understanding of AI's functional and social plausibility in organizational settings, offering insights for fostering equitable and sustainable transitions in an increasingly complex world.

摘要

随着世界接近关键的环境阈值,应对气候变化并实现向可持续性的公正转型的紧迫性从未如此强烈。虽然人工智能(AI)在这种背景下既带来了机遇也带来了挑战,但其在组织决策和专业知识方面的作用仍未得到充分探索。本文研究了组织内部人工智能与人类专业知识之间的相互作用,重点关注人工智能如何在事实、时间和社会维度上补充或替代传统专业知识。借鉴社会系统理论,我们认为,虽然人工智能在数据处理和快速决策方面表现出色,但在情境适应、长期战略思维和社会合法性方面存在不足,而在这些领域人类专业知识仍然不可或缺。我们观察到,这在与气候变化和更广泛的可持续性相关的问题中尤为明显,在这些问题中,组织决策和治理在事实、时间和社会维度上的紧张关系变得更加密集,使其成为非常复杂的“超级棘手”问题情境。因此,有必要更详细地思考可能的混合方法,将人工智能的计算优势与人类的解释和适应能力相结合,这可能为在公正转型所特有的过于复杂、棘手的决策场景中推进组织决策提供有前景的途径。然而,这需要仔细考虑权力动态、信任建设以及采用人工智能的伦理影响。通过超越技术乐观主义,本研究强调需要对人工智能在组织环境中的功能和社会合理性有细致入微的理解,为在日益复杂的世界中促进公平和可持续的转型提供见解。

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