Durr Sarah-Marie, Alras Abd, Lovo Stacey, Dani Hamza, McIntyre Laureen, Zarzeczny Amy, Babyn Paul, Adams Scott J, Mendez Ivar
University of Saskatchewan, Saskatoon, Saskatchewan, Canada.
Virtual Health Hub, Saskatoon, Saskatchewan, Canada.
Healthc Manage Forum. 2025 Jun 18;38(5):8404704251348858. doi: 10.1177/08404704251348858.
The purpose of this study was to provide an update on patients', clinicians', and health administrators' experiences and perspectives on opportunities, barriers, and priorities for virtual care to inform health policy and planning as virtual care programs continue to mature and develop. Three surveys were developed and distributed in Saskatchewan, Canada. Quantitative data were analyzed using descriptive statistics and chi-squared tests, and free-text responses were analyzed using thematic analysis. Chronic disease management and mental health disorders were identified as highly suitable for virtual care. Health administrators underscored cost savings and improved patient access as key advantages, though they lacked consistent frameworks to assess virtual care effectiveness. Key barriers included digital literacy, technology constraints, and compensation models not aligned with virtual service provision. Participants called for greater infrastructure investment, technical support, and integrated electronic platforms. These insights may inform policy and practice to strengthen virtual health delivery and support health equity.
本研究的目的是，随着虚拟护理项目不断成熟和发展，提供关于患者、临床医生以及卫生管理人员在虚拟护理的机遇、障碍和优先事项方面的最新经验和观点，以为卫生政策和规划提供信息。在加拿大萨斯喀彻温省开展并分发了三项调查。使用描述性统计和卡方检验分析定量数据，并使用主题分析方法分析自由文本回复。慢性病管理和精神健康障碍被确定为非常适合虚拟护理。卫生管理人员强调成本节约和改善患者就医机会是关键优势，不过他们缺乏评估虚拟护理有效性的统一框架。主要障碍包括数字素养、技术限制以及与虚拟服务提供不一致的薪酬模式。参与者呼吁加大基础设施投资、提供技术支持并建立集成电子平台。这些见解可能为政策和实践提供信息，以加强虚拟医疗服务并支持卫生公平。
