Tomaszewski Lesley, Visser Roemer, Stolze Hannah
Program in Public Health, Stony Brook Medicine, Stony Brook, New York, USA.
TIAS, Tilburg, Netherlands.
Leadersh Health Serv (Bradf Engl). 2025 Jun 26. doi: 10.1108/LHS-01-2025-0013.
Middle managers play a crucial role in health care, as they are responsible for executing decisions made by upper management and supervising frontline staff. Enhancing their ability to implement these decisions is essential for effective health-care delivery. The purpose of this case study is to describe a leadership development program was designed to improve employee engagement scores among health-care middle managers. The program used employee engagement survey data, experiential learning, reflection and coaching.
DESIGN/METHODOLOGY/APPROACH: The authors analyzed annual employee engagement survey data to develop a series of leadership training sessions for health-care middle managers. Three leadership development series were conducted, each featuring diverse experiential learning methods facilitated by subject matter experts. Participants' feedback was collected through open-ended surveys at the end of each series, focusing on key outcomes such as their understanding and application of leadership concepts. Descriptive statistics were used to summarize the results from the annual 2021 and 2022 engagement surveys.
A total of 45 middle managers with various middle management roles and from different backgrounds (clinical and non-clinical) reported significant improvements in their engagement scores, with the overall score increasing from 80.02 to 81.98 ( = 0.045). Participants also reported improved team trust, valuing employee input and enhanced leadership effectiveness.
RESEARCH LIMITATIONS/IMPLICATIONS: This study's limitations include that this study took place at a not-for-profit health-care system during the COVID-19 pandemic (2021-2022) and that not all participants' demographic information was collected.
Structured, data-driven leadership development programs can enhance middle managers' skills, engagement and satisfaction in health-care organizations.
ORIGINALITY/VALUE: This case study used employee engagement survey data to design a leadership development program for middle managers in health care, a group often overlooked in traditional leadership development programs.
中层管理人员在医疗保健中发挥着至关重要的作用，因为他们负责执行高层管理人员做出的决策并监督一线员工。提高他们执行这些决策的能力对于有效的医疗保健服务至关重要。本案例研究的目的是描述一个领导力发展项目，该项目旨在提高医疗保健中层管理人员的员工敬业度得分。该项目使用了员工敬业度调查数据、体验式学习、反思和辅导。
设计/方法/途径：作者分析了年度员工敬业度调查数据，为医疗保健中层管理人员制定了一系列领导力培训课程。开展了三个领导力发展系列课程，每个系列都采用了由主题专家推动的多样化体验式学习方法。在每个系列课程结束时，通过开放式调查收集参与者的反馈，重点关注他们对领导力概念的理解和应用等关键成果。使用描述性统计来总结2021年和2022年年度敬业度调查的结果。
共有45名担任各种中层管理角色且来自不同背景（临床和非临床）的中层管理人员报告称他们的敬业度得分有显著提高，总体得分从80.02提高到81.98（ = 0.045）。参与者还报告称团队信任得到改善、重视员工意见以及领导力有效性增强。
研究局限性/启示：本研究的局限性包括该研究是在2021 - 2022年新冠疫情期间于一个非营利性医疗保健系统中进行的，并且并非所有参与者的人口统计学信息都被收集。
结构化的、数据驱动的领导力发展项目可以提高医疗保健组织中层管理人员的技能、敬业度和满意度。
原创性/价值：本案例研究使用员工敬业度调查数据为医疗保健领域的中层管理人员设计了一个领导力发展项目，这一群体在传统领导力发展项目中常常被忽视。
