Challenges and opportunities for early childhood intervention services in Singapore: addressing user satisfaction.

Since the COVID-19 pandemic, there has been a gap between primary stakeholders' expectations of adaptive early childhood intervention (ECI) services and their actual experiences with these services. This is despite governments' and service operators' swift pivot from on-site service delivery to home-based, virtual and hybrid modes, and cross-sector collaboration with private providers and pre-schools. In this article, we share our preliminary evidence from in-depth interviews with parents and clinicians regarding the perceived challenges to post-pandemic ECI services. We discuss how the crisis has triggered a paradigm change, especially regarding potential drivers for satisfactory services in the Singapore context.