Usability of a hearing test mobile app across generations.

INTRODUCTION

Traditional diagnostic methods of hearing assessment, such as pure tone audiometry, may not be equally accessible to everyone due to geographical or mobility limitations. Utilizing a mobile application (app) for self-assessment of hearing is a promising alternative. However, the effectiveness of apps, as well as their usability across different age groups, remains largely unexplored. The objective of the present study was to assess, across different age groups, the usability of the "Hearing Test" app which allows self-testing of hearing on a mobile phone.

MATERIALS AND METHODS

The study was conducted on 77 participants from three age groups (16-39 years, 40-59 years, 60 years and older) who self-tested their hearing thresholds using the mobile app and who later underwent pure tone audiometry with an audiologist. The usability of the app was evaluated using a questionnaire based on the Mobile App Rating Scale (MARS), which was complemented by participant observation and interview.

RESULTS

The app generally yielded results comparable to pure tone audiometry. However, older age groups tended to report higher levels of difficulty across several usability dimensions. Specifically, the oldest group rated the app lower in terms of functionality (M = 2.30; SD = 1.27) and engagement-customization (M = 2.11; SD = 1.28). For the oldest participants, the greatest difficulties related to installation (48%), and interpretation of results (26%). None of the participants aged 60 or older were able to complete the test independently, in contrast to 67% of the youngest participants and 28% of the middle-aged who did not require assistance. All age groups expressed a preference for a conventional hearing test over an app-based assessment, although the youngest group showed the greatest openness to using mobile apps.

CONCLUSIONS

The "Hearing Test" app has demonstrated its potential as a tool for initial hearing assessment, particularly among younger users. However, older individuals often encounter difficulties with installation, interpretation of results, and overall usability. Adapting the interface to meet the specific needs of older users, including user-friendly tutorials and clear presentation of results, is crucial for enhancing its usability.