When robot knocks, knowledge locks: how and when does AI awareness affect employee knowledge hiding?

INTRODUCTION

Artificial intelligence (AI) technology is fundamentally reshaping organizational knowledge management practices. This study explores the mechanism between AI awareness and knowledge hiding, focusing on psychological availability and person-organization fit as key mediating and moderating variables. The research provides valuable insights into the psychological drivers of knowledge hiding behavior under AI-induced stress, contributing to a deeper understanding of employee counterproductive behaviors in the context of technological change.

METHOD

We surveyed 311 employees from various industries in China, analyzing the data using SPSS 27.0, PROCESS 4.0, and AMOS 29.0, and employed structural equation modeling (SEM) to examine the relationships among AI cognition, psychological availability, person-organization fit, and knowledge hiding. The study tested the mediating effect of psychological availability between AI cognition and knowledge hiding, as well as the moderating role of person-organization fit in this process.

RESULTS

AI awareness is positively correlated with knowledge hiding behavior, with psychological availability playing a partial mediating role. Additionally, person-organization fit moderates the relationship between AI awareness and psychological availability. A stronger fit between employees and the organization weakens the negative impact of AI awareness on psychological availability, thereby reducing knowledge hiding behavior.

DISCUSSION

This study is the first to empirically test how psychological availability links AI awareness with employees' knowledge hiding behavior, enriching the theoretical understanding in the field of knowledge hiding. The research also highlights the importance of person-organization fit in mitigating the negative effects of technological change. By integrating the Conservation of Resources Theory and Social Identity Theory, this study offers practical recommendations for organizations managing knowledge sharing challenges in AI-driven environments.