当困扰降临家庭：情境因素和心理困扰在预测员工对虐待性监督的反应中的作用。

When distress hits home: the role of contextual factors and psychological distress in predicting employees' responses to abusive supervision.

机构信息

Research School of Business, College of Business and Economics, The Australian National University, Canberra, ACT 0200, Australia.

出版信息

J Appl Psychol. 2011 Jul;96(4):713-29. doi: 10.1037/a0021593.

DOI:10.1037/a0021593

PMID:21280933

Abstract

We developed a model of the relationships among aggressive norms, abusive supervision, psychological distress, family undermining, and supervisor-directed deviance. We tested the model in 2 studies using multisource data: a 3-wave investigation of 184 full-time employees (Study 1) and a 2-wave investigation of 188 restaurant workers (Study 2). Results revealed that (a) abusive supervision mediated the relationship between aggressive norms and psychological distress, (b) psychological distress mediated the effects of abusive supervision on spouse undermining, (c) abusive supervision had a direct positive relationship with supervisor-directed deviance, (d) the positive relationship between psychological distress and spouse undermining was stronger for men as opposed to women, and (e) employees engaged in relationship-oriented occupations reported greater levels of abusive supervision and psychological distress. Implications for theory and practice are discussed.

摘要

我们构建了一个关于攻击规范、虐待型监管、心理困扰、家庭破坏和主管导向偏差之间关系的模型。我们使用多源数据在两项研究中对该模型进行了检验：第一项研究对 184 名全职员工进行了为期 3 波的调查（研究 1），第二项研究对 188 名餐厅工作人员进行了为期 2 波的调查（研究 2）。结果表明：（a）虐待型监管在攻击规范和心理困扰之间起中介作用；（b）心理困扰在虐待型监管对配偶破坏的影响中起中介作用；（c）虐待型监管与主管导向偏差呈正相关；（d）与女性相比，男性的心理困扰和配偶破坏之间的正向关系更强；（e）从事关系导向型职业的员工报告称遭受了更多的虐待型监管和心理困扰。本文讨论了该研究对理论和实践的启示。