CARD (Comfort Ask Relax Distract) and community pharmacy vaccinations: Evaluation of effectiveness outcomes from a cluster randomized trial.

While community pharmacies are an efficient setting for vaccinating large numbers of individuals, they can be stressful for vaccine recipients and providers, creating challenges for vaccine delivery. The CARD system (Comfort Ask Relax Distract) is an evidence-based protocol for vaccination delivery designed to improve the vaccination experience. A hybrid effectiveness-implementation cluster randomized trial was conducted between November 2023 and January 2024 whereby 25 pharmacies in Ontario (Canada) were randomly allocated to CARD training and resources ( = 12) or control ( = 13). This paper reports on the effectiveness outcomes of the trial. Vaccine recipients rated their vaccination experience compared to their last vaccination () and symptoms (fear, pain, dizziness). Sub-group analyses were performed according to age (0-19, 20-39, 40-59, ≥60 years) and sex (male, female). Pharmacy professionals recorded coping strategies utilized. Altogether, 2206 individuals received vaccinations. More vaccine recipients in the CARD group (vs. control) reported a better experience: 48.8% vs. 28.0%,  = .003 (intracluster correlation = 0.21). Mean pain score was lower in the CARD group in vaccine recipients aged 20-39, 40-59 and ≥60 years, and females ( < .03, all analyses). Mean fear and dizziness scores were lower in the CARD group in individuals aged 20-39 years ( = .03 and  = .007, respectively). More coping strategies were used in the CARD group ( < .05, all analyses). CARD is recommended as the standard of care for community pharmacy-based vaccinations to improve vaccine recipient experiences and symptoms..