Naggar Marwa Ahmed El, Al-Mutairi Sultan Mohammad, Al Saidan Aseel Awad, Al-Rashedi Olayan Shaqer, Al-Mutairi Turki Ali, Al-Ruwaili Ohoud Saud, Al-Mutairi Badr Zeyad, Al-Mutairi Nawaf Mania, Al-Mutairi Fahad Sultan, Alrashedi Afrah Saleh
Medical Education Unit, Community and Family Medicine Department, College of Medicine, Jouf University, Sakaka 72311, Saudi Arabia.
Medical Education Department, Faculty of Medicine, Suez Canal University, Ismailia 41522, Egypt.
Healthcare (Basel). 2025 Jul 29;13(15):1840. doi: 10.3390/healthcare13151840.
Emotional intelligence (EI) plays a critical role in safeguarding the emotional and psychological well-being of healthcare workers, acting as a buffer against burnout, and influencing the quality of patient care. Despite its significance, there remains a need to understand how EI levels correlate with burnout and what factors predict burnout in high-stress healthcare environments. This study, conducted at King Khaled Hospital in Al-Majmaah, Saudi Arabia, aims to assess the EI levels of healthcare staff, to determine the relationship between EI and burnout, and to identify key predictors of burnout to inform targeted interventions for improving workforce resilience and patient outcomes. Both self-reporting and standardized tests were integrated using cross-sectional surveys to evaluate the EI of each participant and the burnout they experience by averaging the rating of a 30-item questionnaire, allowing comparison of the interaction between EI, burnout, and work factors. A significantly moderate level of EI was identified, while a high level of well-being was associated with a low level of burnout, and a high level of emotionality was associated with a high level of burnout. Results indicated that high job demands, call rotation, or casual work, and insufficient staff support were organizational correlates of burnout. Improving EI with a focus on the well-being sub-dimension may prevent burnout, and, for that, the interventions must be specific at both personal and organizational levels.
情商（EI）在保障医护人员的情绪和心理健康方面起着关键作用，它是抵御职业倦怠的缓冲器，并影响着患者护理的质量。尽管其意义重大，但仍有必要了解情商水平与职业倦怠之间的关联，以及在高压力的医疗环境中哪些因素可预测职业倦怠。这项在沙特阿拉伯马吉马的哈立德国王医院开展的研究，旨在评估医护人员的情商水平，确定情商与职业倦怠之间的关系，并找出职业倦怠的关键预测因素，以便为提高员工适应力和患者治疗效果的针对性干预措施提供依据。研究采用横断面调查，综合运用自我报告和标准化测试，通过对一份30项问卷的评分进行平均，来评估每位参与者的情商以及他们所经历的职业倦怠，从而比较情商、职业倦怠和工作因素之间的相互作用。研究发现情商处于显著的中等水平，而高幸福感与低职业倦怠相关，高情绪性与高职业倦怠相关。结果表明，高工作要求、轮班、临时工作以及员工支持不足是职业倦怠的组织相关因素。关注幸福感子维度来提高情商可能预防职业倦怠，为此，干预措施必须在个人和组织层面都具有针对性。
