Altalhi Khadijah, Alilyyani Bayan
King Faisal Medical Complex, Ministry of Health, Taif, Saudi Arabia.
Department of Nursing Management and Education, College of Nursing, Taif University, Taif, Saudi Arabia.
Nurs Health Sci. 2025 Sep;27(3):e70208. doi: 10.1111/nhs.70208.
The aim of this study was to explore the relationships between emotional intelligence, resilience, and turnover intention among emergency nurses. Nurses who work in emergency departments face many challenges; they consider these to be the most stressful settings compared with other healthcare departments. Thus, nurses need to be emotionally intelligent and psychologically resilient. This study used a descriptive, cross-sectional approach to explore the relationships between study variables. It was conducted in four major hospitals in Taif City. The sample included all nurses working in the emergency departments of the selected hospitals. A sample of 202 male and female nurses was conveniently selected. The study relied on self-administered questionnaires with four sections measuring demographic characteristics, emotional intelligence, psychological resilience, and intention to leave work. The study results showed that nurses possessed a high level of emotional intelligence, excelling in understanding others' emotions and using emotions for self-motivation, while their abilities in regulating emotions and self-assessment were slightly lower. Results of the psychological resilience scale also demonstrated a good ability to manage stress and crises, but some cognitive aspects, such as maintaining a positive attitude, needed improvement. Regarding intention to leave, the results showed nurses were reluctant to stay in their jobs due to concerns about pay and working conditions, as well as a lack of administrative support and insufficient opportunities for professional development. The results showed that intention to leave and emotional intelligence were strongly negatively correlated (R = -0.735, p < 0.00001). Also, there was a negative correlation between intention to leave and psychological resilience (R = -0.735, p < 0.00001). However, psychological resilience and emotional intelligence were positively and significantly correlated (R = 0.699, p < 0.00001). The results highlighted that mental health and professional factors play an important role in nurses' decisions to stay or leave. The study shed important light on the factors affecting nurses' decisions to stay in or leave their jobs by thoroughly examining emotional intelligence and psychological resilience. Nurses in emergency departments need to pay attention to their mental health and factors that could affect their intention to leave their jobs.
本研究的目的是探讨急诊护士的情商、心理韧性与离职意愿之间的关系。在急诊科工作的护士面临诸多挑战；与其他医疗科室相比，她们认为急诊科是压力最大的工作环境。因此，护士需要具备高情商和心理韧性。本研究采用描述性横断面研究方法来探究各研究变量之间的关系。研究在塔伊夫市的四家主要医院开展。样本包括所选医院急诊科的所有护士。便利选取了202名男女护士作为样本。本研究依靠自行填写的问卷，问卷有四个部分，分别测量人口统计学特征、情商、心理韧性和离职意愿。研究结果表明，护士具备较高的情商，在理解他人情绪和利用情绪进行自我激励方面表现出色，而她们在情绪调节和自我评估方面的能力略低。心理韧性量表的结果也显示出较好的压力和危机管理能力，但一些认知方面，如保持积极态度，仍需改进。关于离职意愿，结果表明，由于对薪酬和工作条件的担忧，以及缺乏行政支持和职业发展机会不足，护士们不愿留在现职工作。结果显示，离职意愿与情商呈显著负相关（R = -0.735，p < 0.00001）。此外，离职意愿与心理韧性之间也呈负相关（R = -0.735，p < 0.00001）。然而，心理韧性与情商呈显著正相关（R = 0.699，p < 0.00001）。研究结果凸显了心理健康和职业因素在护士留职或离职决策中发挥的重要作用。该研究通过全面考察情商和心理韧性，为影响护士留职或离职决策的因素提供了重要见解。急诊科护士需要关注自身心理健康以及可能影响其离职意愿的因素。
