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理解用户对个性化大语言模型增强叙事干预的认知

: Understanding User Perceptions of Personalized LLM-Enhanced Narrative Interventions.

作者信息

Bhattacharjee Ananya, Zeng Yuchen, Mohr David C, Xu Sarah Yi, Meyerhoff Jonah, Liut Michael, Rao Pranav, Ahmed Syed Ishtiaque, Mariakakis Alex, Kornfield Rachel, Williams Joseph Jay

机构信息

Computer Science, University of Toronto Toronto, Ontario, Canada.

Preventive Medicine, Northwestern University Chicago, Illinois, USA.

出版信息

DIS (Des Interact Syst Conf). 2025 Jul;2025:1387-1416. doi: 10.1145/3715336.3735810. Epub 2025 Jul 4.

Abstract

Stories about overcoming personal struggles can effectively illustrate the application of psychological theories in real life, yet they may fail to resonate with individuals' experiences. In this work, we employ large language models (LLMs) to create tailored narratives that acknowledge and address unique challenging thoughts and situations faced by individuals. Our study, involving 346 young adults across two settings, demonstrates that personalized LLM-enhanced stories were perceived to be better than human-written ones in conveying key takeaways, promoting reflection, and reducing belief in negative thoughts. These stories were not only seen as more relatable but also similarly authentic to human-written ones, highlighting the potential of LLMs in helping young adults manage their struggles. The findings of this work provide crucial design considerations for future narrative-based digital mental health interventions, such as the need to maintain relatability without veering into implausibility and refining the wording and tone of AI-enhanced content.

摘要

关于克服个人困境的故事能够有效地说明心理学理论在现实生活中的应用,然而这些故事可能无法引起个体的共鸣。在这项研究中,我们使用大语言模型(LLMs)来创作定制化的叙事,以承认并解决个体所面临的独特的挑战性思维和情况。我们的研究涉及两个场景中的346名年轻人,结果表明,在传达关键要点、促进反思以及减少对消极思维的相信程度方面,个性化的由大语言模型增强的故事被认为比人工撰写的故事更好。这些故事不仅被视为更具共鸣性,而且与人工撰写的故事同样真实,凸显了大语言模型在帮助年轻人应对困境方面的潜力。这项研究的结果为未来基于叙事的数字心理健康干预提供了关键的设计考量,比如需要在保持共鸣性的同时避免陷入不可信的境地,以及优化人工智能增强内容的措辞和语气。

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