Walfish S
Community Ment Health J. 1983 Fall;19(3):219-26. doi: 10.1007/BF00759555.
A survey was conducted to determine the degree of frequency and degree of comfort that paraprofessional telephone crisis counselors experience in a variety of clinical interaction situations. An inventory of 100 separate clinical interactions was completed by a sample of crisis counselors. Results indicate that 32 of the 100 situations received ratings suggestive of high levels scene calls, client anger towards the counselor, client expression of positive affect towards the counselor, client resistance, physical and sexual abuse, and anger towards others. Implications of these data for planning future training, supervision and in-service training activities are discussed.
开展了一项调查，以确定非专业电话危机顾问在各种临床互动情况下所经历的频率程度和舒适程度。危机顾问样本完成了一份包含100种不同临床互动的清单。结果表明，100种情况中有32种获得的评分表明存在高水平的场景呼叫、客户对顾问的愤怒、客户对顾问表达的积极情感、客户的抵触情绪、身体和性虐待以及对他人的愤怒。讨论了这些数据对规划未来培训、督导和在职培训活动的影响。
