Baird B N, Bossett S B, Smith B J
Department of Psychology, Pacific Lutheran University, Tacoma, WA 98447.
Community Ment Health J. 1994 Feb;30(1):55-60. doi: 10.1007/BF02188875.
Sexually abusive calls interfere with the legitimate functions of crisis lines and have detrimental effects on crisis line workers. This paper describes a new approach to responding to such calls in a way that meets the needs of the crisis line and encourages callers to seek therapeutic treatment for their problem. The proposed response is based on principles of covert conditioning and Ericksonian suggestions. A script of the response is presented along with a description of the rationale and suggested precautions for use with callers.
性虐待电话干扰了危机热线的正常功能，并对危机热线工作人员产生了不利影响。本文描述了一种应对此类电话的新方法，这种方法既能满足危机热线的需求，又能鼓励来电者针对自身问题寻求治疗。所提出的应对方法基于隐蔽条件作用和埃里克森式建议的原则。文中给出了应对脚本，并对其基本原理以及与来电者沟通时的注意事项进行了说明。
