el-Guebaly N, Toews J, Leckie A, Harper D
Can J Psychiatry. 1983 Feb;28(1):24-9. doi: 10.1177/070674378302800106.
The survey of patient satisfaction with the mental health services provided is recommended but involves a methodological dilemma. Concerns include a definition problem, the delineation of a representative sample, the selection of a survey technique and the type of questions to be used. A literature review and the authors' own experience with the process are presented. The investigation of patient satisfaction while, as yet, limited in the critical information it can provide for the evaluation of services, will help pinpoint areas where the most patient dissatisfaction exists. The process can also be useful therapeutically, but patient satisfaction, although an important outcome measure, is not systematically related to other measures of treatment success. Methodological suggestions to improve the validity of the data gathered conclude the paper.
建议对所提供的心理健康服务进行患者满意度调查，但这涉及到一个方法上的困境。问题包括定义问题、代表性样本的界定、调查技术的选择以及所使用问题的类型。本文呈现了文献综述以及作者自身在此过程中的经验。对患者满意度的调查虽然目前在为服务评估提供关键信息方面有限，但将有助于找出患者最不满意的领域。这个过程在治疗上也可能有用，不过患者满意度尽管是一项重要的结果指标，但与其他治疗成功指标并无系统关联。本文最后给出了提高所收集数据有效性的方法学建议。
