Sishta S K, Rinco S, Sullivan J C
Can J Psychiatry. 1986 Mar;31(2):123-8. doi: 10.1177/070674378603100209.
A clients' satisfaction survey was undertaken on the population of a psychiatric inpatient facility in a general hospital setting. The responses were analysed statistically and the results showed that the patients were highly satisfied with the services provided. The results are reviewed within the context of the literature available, and the methodological issues involved are discussed. It is felt that existing questionnaires need to be further refined to make them more sensitive to dissatisfaction felt by patients.
针对一家综合医院环境下的精神科住院部患者群体开展了一项客户满意度调查。对调查结果进行了统计分析，结果显示患者对所提供的服务高度满意。结合现有文献对结果进行了审视，并讨论了所涉及的方法学问题。研究认为，现有的调查问卷需要进一步完善，以便使其对患者感受到的不满更为敏感。
