Naidoo A S
J R Coll Gen Pract. 1982 Sep;32(242):564-6.
The out-of-hours calls received by a doctor's deputizing service on behalf of a single-handed general practitioner were studied over the course of one year.It was found that the overall rate of call (66.3 per 1,000 patients per year) and the rate of night call (10 per 1,000 patients per year) differed little from the rates found by general practitioners who did their own out-of-hours calls. The main users of the service were children under five and women. The time when the service was used least was between 23.00 and 07.00.It is concluded that employing a deputizing service did not necessarily increase the rate of out-of-hours calls, but that the rate was influenced by the age/sex structure of the practice list. The most economical time to employ the service was found to be from 23.00 to 07.00.
在一年的时间里，对一家代班服务机构代表一位单干的全科医生接听的非工作时间来电进行了研究。结果发现，总体来电率（每年每1000名患者66.3次）和夜间来电率（每年每1000名患者10次）与自行接听非工作时间来电的全科医生所发现的比率相差不大。该服务的主要使用者是五岁以下儿童和女性。使用该服务最少的时间是23:00至07:00。得出的结论是，采用代班服务不一定会增加非工作时间的来电率，但该比率受执业名单的年龄/性别结构影响。发现使用该服务最经济的时间是23:00至07:00。
