Worchel F F, Prevatt B C, Miner J, Allen M, Wagner L, Nation P
Department of Educational Psychology, Texas A&M University, College Station 77843, USA.
J Pediatr Psychol. 1995 Oct;20(5):633-44. doi: 10.1093/jpepsy/20.5.633.
Investigated physician-parent communication styles and the effects of concordance between parent's desired communication styles and the communication style exhibited by physicians. Subjects were 107 parents of children scheduled for an appointment with a pediatrician at a general medical clinic. Parents and physicians completed rating forms indicating the degree to which parents desired each of four communication styles (information giving, interpersonal sensitivity, partnership, and directing one's own treatment). Parents and physicians also rated the degree to which they believed the physician exhibited each of these four styles. Follow-up interviews with parents assessed the level of satisfaction with the visit, perception that parent's concerns had been addressed, and subsequent telephone calls to the physician. Results indicated that physicians underestimated the degree of interaction desired by the parents. Parent desires for particular communication styles were not predicted by characteristics of the parents. Interaction variables predicted parent perceptions and subsequent need for contact with the physician.
研究了医生与家长的沟通方式以及家长期望的沟通方式与医生所展现的沟通方式之间的一致性效果。研究对象为107名计划带孩子到一家综合医疗诊所看儿科医生的家长。家长和医生填写了评分表，表明家长对四种沟通方式（提供信息、人际敏感度、伙伴关系和指导自身治疗）中每一种的期望程度。家长和医生还对他们认为医生展现这四种方式的程度进行了评分。对家长的后续访谈评估了他们对就诊的满意度、认为家长的担忧已得到解决的看法以及随后给医生打电话的情况。结果表明，医生低估了家长期望的互动程度。家长对特定沟通方式的期望并非由家长的特征所预测。互动变量预测了家长的看法以及随后与医生联系的需求。
