Hopkins T, Advani R, Gudmunson G
Ciba Corning Diagnostics, Norwood, MA 02062-4694, USA.
Clin Chem. 1995 Sep;41(9):1333-7.
We developed BRITE (Bringing Resources and Information to Employees), an expert information retrieval system, for problem solving and retrieving technical product information. Specialists in our Technical Assistance Center (TAC) use the BRITE system on a Pentium workstation to access information in < 3 s. Manuals, technical bulletins, parts lists, and administrative tools such as word processing and network fax are available electronically. The system allows consistent troubleshooting and definition of customers' problems by TAC specialists. BRITE seamlessly integrates expert system, document retrieval, and relational database technologies; the system runs on a token ring local area network, which is part of a Ciba Corning Diagnostics wide area network. Information received over the wide area network is used to develop and update BRITE daily. BRITE is kept current by input or troubleshooting and new applications from TAC specialists.
我们开发了BRITE（为员工提供资源和信息），这是一个专家信息检索系统，用于解决问题和检索技术产品信息。我们技术支持中心（TAC）的专家在奔腾工作站上使用BRITE系统，在3秒内即可获取信息。手册、技术公告、零件清单以及诸如文字处理和网络传真等管理工具都可以电子方式获取。该系统使TAC专家能够进行一致的故障排除并定义客户的问题。BRITE无缝集成了专家系统、文档检索和关系数据库技术；该系统运行在令牌环局域网上，该局域网是汽巴康宁诊断公司广域网的一部分。通过广域网接收的信息用于每天开发和更新BRITE。通过TAC专家的输入、故障排除和新应用程序，BRITE能够保持最新状态。
