Gentry P E, Sites D L
Eli Lilly and Company, Toxicology Division and Quality Assurance, Greenfield, Indiana 46140.
Qual Assur. 1994 Mar;3(1):71-4.
It has been said that you cannot improve what you cannot measure. At Eli Lilly and Company, measurement is one of the five pillars of Total Quality. Quality Assurance and Toxicology have partnered in the use of measures to drive improvements in both areas. Quality Assurance and Toxicology have embarked on a journey in Total Quality to achieve customer satisfaction and drive continuous improvement. Measurement in the research and development world has traditionally not been well received. Contrary to popular belief, we have found that many processes can be measured in the research and development environment. Measurement is critical to the continuous improvement of processes because improvements are made using data. In Quality Assurance and Toxicology, the initial measures were put in place to gather baseline data. As we learned from our measures, we customized them to align with all of our processes. This article describes the journey of measuring Quality Assurance and Toxicology, including highlights of implementation strategies and lessons learned along the way.
有人说过，无法衡量的东西就无法改进。在礼来公司，衡量是全面质量管理的五大支柱之一。质量保证部门和毒理学部门在使用衡量方法以推动这两个领域的改进方面展开了合作。质量保证部门和毒理学部门已踏上全面质量管理之旅，以实现客户满意度并推动持续改进。在研发领域，衡量传统上并未受到广泛认可。与普遍看法相反，我们发现许多流程在研发环境中是可以衡量的。衡量对于流程的持续改进至关重要，因为改进是基于数据进行的。在质量保证和毒理学方面，最初实施衡量方法是为了收集基线数据。随着我们从衡量方法中汲取经验，我们对其进行了定制，使其与我们所有的流程保持一致。本文描述了对质量保证和毒理学进行衡量的历程，包括实施策略的要点以及在此过程中吸取的经验教训。
