Arnold M C, Renbarger K, Rhude R I
Franciscan Health System of Cincinnati, Inc., OH.
J Nurs Care Qual. 1994 Jul;8(4):42-7. doi: 10.1097/00001786-199407000-00008.
This article describes the development of a quality improvement program for a clinical nurse specialist department reflecting the 10-step process described by the Joint Commission on Accreditation of Healthcare Organizations. The philosophy of continuous improvement has allowed the department to promote concurrent improvements as well as to measure and monitor selected direct and indirect patient care indicators. The department developed process indicators to verify the processes in place. The department anticipates development of outcome indicators for subsequent programs. Identified opportunities for improvement, and the changes which occurred to address those opportunities, are also described. Information regarding data collection related to resource consumption and increased collaboration with other departments, is also described.
本文描述了一个临床护理专家部门质量改进项目的开展情况，该项目反映了医疗保健机构认证联合委员会所描述的10个步骤流程。持续改进的理念使该部门能够促进同步改进，并对选定的直接和间接患者护理指标进行测量和监测。该部门制定了过程指标以验证现有流程。该部门预计后续项目将制定结果指标。文中还描述了已确定的改进机会以及为解决这些机会而发生的变化。此外，还介绍了与资源消耗相关的数据收集信息以及与其他部门加强合作的情况。
