Kivimäki M, Kalimo R, Lindström K
J Nurs Manag. 1994 Sep;2(5):229-34. doi: 10.1111/j.1365-2834.1994.tb00161.x.
The purpose of this study was to identify management-related factors contributing to personnel satisfaction in hospital wards. The sample population consisted of the employees of 15 hospital wards in four medical departments. The wards were classified into two categories on the basis of the satisfaction of the personnel with the management: 'satisfied wards' (seven wards with a highly satisfied personnel, n = 124) and 'other wards' (eight wards, n = 186). The employees of 'satisfied wards' reported more innovative activities and continuous quality improvements, more possibilities to participate in decision-making, more efficient communication within the ward and between other units, and more managerial activities for promoting the well-being of the staff compared with the personnel of 'other wards'. According to the ratings of the nursing directors, the quality of patient care in the 'satisfied wards' was higher, but there were no differences in cost-effectiveness between the study groups.
本研究的目的是确定影响医院病房人员满意度的管理相关因素。样本群体包括四个医疗科室15个医院病房的员工。根据人员对管理的满意度，病房分为两类：“满意病房”（七个病房，人员高度满意，n = 124）和“其他病房”（八个病房，n = 186）。与“其他病房”的人员相比，“满意病房”的员工报告了更多的创新活动和持续质量改进、更多参与决策的机会、病房内部和与其他科室之间更有效的沟通，以及更多促进员工福祉的管理活动。根据护理主任的评分，“满意病房”的患者护理质量更高，但研究组之间在成本效益方面没有差异。
