van de Aast M M, Boumans N P, Landeweerd J A
Verpleegkunde. 1994 Aug;9(2):71-82.
For different reasons interest for the subject 'quality of care' has increased the last couple of years. One of those reasons is a greater emancipation of the patient, who, just like the insurers, will ask for quality guarantees in the future healthcare system. In this context the relation between the quality of the nursing care (process-variable of the quality of care) and perceived stress and satisfaction of patients and the satisfaction of nurses with their work (outcome-variables) has been investigated. In this investigation a positive relationship has been found between the coordination of care (a dimension of the nursing care quality) and the stress experienced by patients. Also a positive relationship between two dimensions of the nursing care quality (the instrumental and expressive dimensions) and the satisfaction of patients has been found. Finally it is indicated that a negative relationship exists between the instrumental-technical dimension and the satisfaction of nurses.
在过去几年里，由于不同原因，人们对“医疗质量”这一主题的关注度有所提高。其中一个原因是患者的自主权日益增强，未来的医疗体系中，患者也会像保险公司一样要求质量保证。在此背景下，研究了护理质量（医疗质量的过程变量）与患者感知到的压力和满意度以及护士工作满意度（结果变量）之间的关系。在这项研究中，发现护理协调（护理质量的一个维度）与患者所经历的压力之间存在正相关关系。还发现护理质量的两个维度（工具性维度和表达性维度）与患者满意度之间存在正相关关系。最后表明，工具性技术维度与护士满意度之间存在负相关关系。
