Cibulskis R E, Edwards K N
Liverpool School of Tropical Medicine, United Kingdom.
P N G Med J. 1993 Jun;36(2):107-13.
A quality circle is a group of service providers who meet regularly to solve problems relating to the quality of their work. This is an example of bottom-up rather than top-down management which has found considerable success in the industries of the developed world. This article describes the principles which govern the operation of quality circles, the expected benefits and how best to introduce them. The problems relating to the provision of quality health care in rural areas and the potential application of the quality circle methodology are discussed.
质量圈是由一组服务提供者组成的团队，他们定期会面以解决与其工作质量相关的问题。这是一种自下而上而非自上而下的管理方式，在发达国家的行业中已取得了显著成功。本文阐述了质量圈运作所遵循的原则、预期效益以及引入质量圈的最佳方式。文中还讨论了农村地区提供高质量医疗保健方面的问题以及质量圈方法的潜在应用。
