医院成功实施全面质量管理的关键因素。
Keys for successful implementation of total quality management in hospitals.
作者信息
Carman J M, Shortell S M, Foster R W, Hughes E F, Boerstler H, O'Brien J L, O'Conner E J
机构信息
Haas School of Business, University of California at Berkeley, USA.
出版信息
Health Care Manage Rev. 1996 Winter;21(1):48-60.
PMID:8647690
Abstract
This article reports the findings of an analysis of the implementation of continuous quality improvement (CQI) or total quality management (TQM) programs in 10 hospitals. This analysis is the result of a 2-year study designed to identify and assess the ingredients that lead to the successful implementation of CQI programs in acute care hospitals.
摘要
本文报告了对10家医院实施持续质量改进（CQI）或全面质量管理（TQM）计划的分析结果。该分析是一项为期2年的研究成果，旨在识别和评估促使急症医院成功实施CQI计划的要素。
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