Auslander G K, Schneidman G
Paul Baerwald School of Social Work, Hebrew University of Jerusalem, Israel.
Soc Work Health Care. 1996;22(3):39-57. doi: 10.1300/J010v22n03_03.
Client appraisals of social work services are likely affected by the setting in which care is offered. This paper examines clients' assessments of social work services received in the acute care hospital setting. It is based on interviews with 120 discharged hospital social work clients, and investigates their definition of their psychosocial problems, their expectations from the social work department and their appraisal of the outcomes of the social work intervention. Main findings include the dominance of instrumental needs among the psychosocial problems cited by clients, while emotional relief was the most prevalent outcome. A general lack of clarity regarding expectations was observed. The findings are discussed in light of organizational and methodological issues which might influence the examination of clients' assessments.
客户对社会工作服务的评价可能会受到提供服务的环境的影响。本文考察了客户对在急症医院环境中接受的社会工作服务的评估。它基于对120名出院的医院社会工作客户的访谈，调查了他们对心理社会问题的定义、对社会工作部门的期望以及对社会工作干预结果的评价。主要发现包括，在客户提到的心理社会问题中，工具性需求占主导地位，而情绪缓解是最普遍的结果。研究发现，客户的期望普遍缺乏明确性。我们将根据可能影响客户评估调查的组织和方法问题对研究结果进行讨论。
