Douglas M K, Meleis A I, Eribes C, Kim S
Veterans Affairs Medical Center, Palo Alto, California, USA.
Int J Nurs Stud. 1996 Oct;33(5):495-505. doi: 10.1016/0020-7489(96)00001-6.
Recruitment and retention of nursing personnel is a major problem in many parts of the world, particularly developing countries. Strategies for promoting job satisfaction can help reduce the costs of high turnover and increase the quality of patient care. As part of a larger international study on women's health, a convenience sample of 59 Mexican nursing assistants and technical nurses, categorized as auxiliary nurses, were asked to complete a questionnaire designed to elicit their perceived work-related stresses and satisfactions, as well as the coping strategies they utilized to diminish work-associated stress. Major satisfiers included self-fulfillment, providing service and working as a member of a team. Frequent stressors were interpersonal relations, "angustia" (anguish), work overload and the work environment. These auxiliary nursing personnel utilized problem-solving techniques, recreational activities, talking to family and friends and actively trying to relax themselves in order to cope with their work-related stress.
招聘和留住护理人员是世界许多地区，尤其是发展中国家面临的一个主要问题。提高工作满意度的策略有助于降低高离职率带来的成本，并提高患者护理质量。作为一项关于女性健康的大型国际研究的一部分，对59名墨西哥护理助理和技术护士（归类为辅助护士）进行了便利抽样，要求他们填写一份问卷，以了解他们感知到的与工作相关的压力和满意度，以及他们用来减轻工作相关压力的应对策略。主要的满足因素包括自我实现、提供服务和团队合作。常见的压力源有人际关系、“痛苦”、工作过载和工作环境。这些辅助护理人员采用解决问题的技巧、娱乐活动、与家人和朋友交谈以及积极尝试放松自己来应对与工作相关的压力。
