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教学医院护理部引入质量改进项目过程的评估:变革推动者的作用

Evaluation of the process of introducing a quality development program in a nursing department at a teaching hospital: the role of a change agent.

作者信息

Petro-Nustas W

机构信息

Faculty of Nursing, University Hospital, Jordan University, Amman, Jordan.

出版信息

Int J Nurs Stud. 1996 Dec;33(6):605-18. doi: 10.1016/s0020-7489(96)00020-x.

DOI:10.1016/s0020-7489(96)00020-x
PMID:8970858
Abstract

The CIPP model of evaluation was used through its Context, Input, Process and Product elements, to evaluate the process of introducing a quality development program established in a nursing department within a teaching referral hospital in Amman, Jordan. The evaluation was intended to test whether the development program had achieved its overall goals: Management within a static state of nursing manpower; improvement in the general patterns of communication; management of some operational and organizational level problems and enhancement of measures to facilitate staff development. Several sets of action were suggested and implemented within the period of the quality development program. The results indicated partial achievement of the overall goals with certain difficulties remaining. The hospital's overall strict budget remained the major operational problem to be resolved. Other research was recommended to be carried out to specifically test the effectiveness of each set of actions (measures) included in the study.

摘要

通过评估的CIPP模型的背景、输入、过程和产品要素,对约旦安曼一家教学转诊医院护理部制定的质量发展计划的引入过程进行了评估。该评估旨在检验发展计划是否实现了其总体目标:在护理人力静态状态下的管理;改善一般沟通模式;管理一些运营和组织层面的问题;以及加强促进员工发展的措施。在质量发展计划期间提出并实施了几套行动方案。结果表明总体目标部分实现,但仍存在一些困难。医院总体严格的预算仍然是有待解决的主要运营问题。建议开展其他研究,以具体检验该研究中包括的每套行动(措施)的有效性。

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