Dunn M, Sommer N
Spinal Cord Injury Service (128), Veterans Affairs Palo Alto Health Care Systems, Palo Alto, CA 94304, USA.
Rehabil Nurs. 1997 Mar-Apr;22(2):82-7. doi: 10.1002/j.2048-7940.1997.tb01739.x.
Sixty-one members of the nursing staff of a spinal cord injury (SCI) center at a Department of Veterans Affairs Medical center were assessed before and after a 3-hour class on managing difficult staff interactions. The assessment consisted of two questionnaires that were developed to assess staff discomfort when dealing with common interpersonal situations in rehabilitation. The class involved a lecture and discussion, modeling, and behavior rehearsal. Repeated measures analysis of variance showed an overall effect of training. There was also a statistically significant relationship between staff members' educational levels and the level of discomfort related to interpersonal interactions that they experienced after attending the class. Registered nurses reported a statistically significant decrease in discomfort. The conclusion was that the class was effective in helping registered nurses reduce their discomfort in some difficult rehabilitation situations.
对一家退伍军人事务医疗中心脊髓损伤（SCI）中心的61名护理人员，在参加一次为期3小时的关于处理棘手员工互动的课程前后进行了评估。评估由两份问卷组成，这两份问卷旨在评估员工在康复过程中处理常见人际情况时的不适感。该课程包括讲座与讨论、示范以及行为演练。重复测量方差分析显示了培训的总体效果。员工的教育水平与他们参加课程后在人际互动方面所经历的不适程度之间，也存在统计学上的显著关系。注册护士报告称不适感有统计学意义的下降。结论是，该课程有效地帮助注册护士在一些困难的康复情况下减轻了不适感。
