心理健康服务整合对系统功能的影响：员工视角
The impact of mental health service integration on systemic function: a staff perspective.
作者信息
Le Bas J, King R, Block M
机构信息
Department of Psychological Medicine, Monash University, Clayton, Victoria, Australia.
出版信息
Aust N Z J Psychiatry. 1998 Oct;32(5):666-72. doi: 10.3109/00048679809113121.
OBJECTIVE
The purpose of this study was to investigate the perceptions of community staff regarding service process and quality, while a public mental health service integrated acute inpatient and continuing care components.
METHODS
The study employed a naturalistic successive measures design in which community mental health staff completed a questionnaire on three occasions during the integration process.
RESULTS
Staff perceived overall service quality to improve during the integration process with continuity of care being the area subject to greatest improvement.
CONCLUSIONS
The integration of acute inpatient and continuing care services resulted in changes to service process and outcome, which were judged by staff to be beneficial, especially with respect to continuity of patient care.
目的
本研究旨在调查社区工作人员对服务流程和质量的看法，该公共心理健康服务整合了急性住院和持续护理部分。
方法
本研究采用自然主义连续测量设计，其中社区心理健康工作人员在整合过程中三次填写问卷。
结果
工作人员认为在整合过程中整体服务质量有所提高，护理连续性是改善最大的领域。
结论
急性住院和持续护理服务的整合导致了服务流程和结果的变化，工作人员认为这些变化是有益的，特别是在患者护理的连续性方面。
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