Johnson R P
St. John's Mercy Medical Center, St. Louis.
Health Prog. 1991 Jan-Feb;72(1):56-9.
Healthcare professionals in general, and those who care for the elderly in particular, must cope with a number of stressors in the working environment. Moreover, because care givers tend to put others' needs before their own, they often place an added burden of stress on themselves. Eldercare professionals must often forego the reward of finding a cure for their patients. In addition, the persons they care for can sometimes become overly dependent, depressed, unappreciative, self-centered, and demanding. The daily effort to deflect or diffuse this negative energy can take its toll on care givers, leading to coping deficiencies that themselves increase workplace tension and stress. Not only individuals, but entire departments can develop dysfunctional reactions to stress. To break this vicious cycle and improve workplace morale, facilities can implement stress management programs. As part of such a program, supervisors and managers identify stressors in the environment and suggest ways to alleviate or eliminate their effects. Once morale improves, coordinators should shift the program's focus to maintaining employee morale.
一般而言，医疗保健专业人员，尤其是那些照顾老年人的人员，必须应对工作环境中的诸多压力源。此外，由于护理人员往往将他人的需求置于自己的需求之前，他们常常给自己增添了额外的压力负担。老年护理专业人员常常不得不放弃为患者找到治愈方法的回报。此外，他们所照顾的人有时会变得过度依赖、抑郁、不知感恩、以自我为中心且要求苛刻。每天努力转移或化解这种负面能量会让护理人员疲惫不堪，导致应对能力不足，进而加剧工作场所的紧张和压力。不仅个人，整个部门都可能对压力产生功能失调的反应。为了打破这种恶性循环并提高工作场所的士气，机构可以实施压力管理计划。作为该计划的一部分，主管和经理要识别环境中的压力源，并提出减轻或消除其影响的方法。一旦士气得到提升，协调员应将该计划的重点转向维持员工士气。
