McCormack L A, Garfinkel S A, Schnaier J A, Lee A J, Sangl J A
Health Economics Research, Inc., Waltham, MA 02154, USA.
Health Care Financ Rev. 1996 Fall;18(1):15-30.
The availability of informational materials to aid consumer health care purchasing decisions is increasing. Organizations developing and disseminating materials include public- and private-sector employers, providers, purchasing cooperatives, State agencies, counseling programs, and accreditation bodies. Based on case study interviews with 24 organizations, we learned that 10 included consumer satisfaction ratings and performance measures based on medical records. An additional four organizations developed materials with consumer satisfaction ratings exclusively. Printed materials were the most common medium used to convey information to consumers. However, other mechanisms for conveying the information were also employed. On the whole, the materials have not been rigorously evaluated. Evaluations are needed to determine if consumers find the information useful and how different individuals prefer to receive the information.
有助于消费者医疗保健购买决策的信息材料的可获取性正在增加。开发和传播这些材料的组织包括公共和私营部门雇主、提供者、采购合作社、州机构、咨询项目以及认证机构。通过对24个组织的案例研究访谈，我们了解到其中10个组织纳入了基于医疗记录的消费者满意度评级和绩效指标。另外4个组织专门开发了带有消费者满意度评级的材料。印刷材料是向消费者传达信息最常用的媒介。然而，也采用了其他传达信息的机制。总体而言，这些材料尚未经过严格评估。需要进行评估以确定消费者是否认为这些信息有用，以及不同个体更喜欢如何接收信息。
