Hibbard J H, Sofaer S, Jewett J J
University of Oregon, Department of Planning, Public Policy and Management, Eugene 97401, USA.
Health Care Financ Rev. 1996 Fall;18(1):95-109.
This study assesses how consumers view condition-specific performance measures and builds on an earlier study to test an approach for communicating quality information. The study uses three separate designs: a small experiment, a cross-sectional analysis of survey data, and focus groups. We test whether providing information on the health care context affects consumer understanding of indicators. Focus groups were used to explore how consumers view performance measures. The cross-sectional survey analysis used survey data from the experiment and the focus groups to look at comprehension and the salience of condition-specific performance measures. Findings show that a general consumer population does view condition-specific performance measures as salient. Further, the findings provide evidence that information on the health care context makes a difference in how consumers understand performance measures.
本研究评估了消费者如何看待特定病情的绩效指标，并在早期研究的基础上测试一种传达质量信息的方法。该研究采用了三种不同的设计：一个小型实验、对调查数据的横截面分析以及焦点小组。我们测试了提供医疗保健背景信息是否会影响消费者对指标的理解。焦点小组用于探究消费者如何看待绩效指标。横截面调查分析使用了来自实验和焦点小组的调查数据，以考察对特定病情绩效指标的理解和显著性。研究结果表明，一般消费者群体确实认为特定病情的绩效指标很重要。此外，研究结果还证明，医疗保健背景信息对消费者理解绩效指标的方式有影响。
