Phillips B, Zhao H
Request Rehabilitation Engineering Center, The National Rehabilitation Hospital, Washington, DC.
Assist Technol. 1993;5(1):36-45. doi: 10.1080/10400435.1993.10132205.
Technology abandonment may have serious repercussions for individuals with disabilities and for society. The purpose of this study was to determine how technology users decide to accept or reject assistive devices. Two hundred twenty-seven adults with various disabilities responded to a survey on device selection, acquisition, performance, and use. Results showed that 29.3% of all devices were completely abandoned. Mobility aids were more frequently abandoned than other categories of devices, and abandonment rates were highest during the first year and after 5 years of use. Four factors were significantly related to abandonment--lack of consideration of user opinion in selection, easy device procurement, poor device performance, and change in user needs or priorities. These findings suggest that technology-related policies and services need to emphasize consumer involvement and long-term needs of consumers to reduce device abandonment and enhance consumer satisfaction.
技术弃用可能会给残疾人士和社会带来严重影响。本研究的目的是确定技术使用者如何决定接受或拒绝辅助设备。227名患有各种残疾的成年人对一项关于设备选择、获取、性能和使用的调查做出了回应。结果显示，所有设备中有29.3%被完全弃用。移动辅助设备比其他类别的设备更常被弃用，且弃用率在使用的第一年和5年后最高。有四个因素与弃用显著相关——在选择过程中未考虑用户意见、设备采购容易、设备性能差以及用户需求或优先级的变化。这些发现表明，与技术相关的政策和服务需要强调消费者的参与以及消费者的长期需求，以减少设备弃用并提高消费者满意度。
