Goddard W E
Oliver Wight International, New London, NH, USA.
Hosp Mater Manage Q. 1998 Feb;19(3):68-74.
Replacing an informal operating system, since it represents a substantial change, faces a typical obstacle: reluctance based on familiarity with the old way of doing things and fear of the new and unknown. Taking a logical approach to the change is not enough. The hearts and minds of the employees must be won over as well. This article presents a step-by-step process, along with a list of rules and a test of success, for motivating the necessary behavior change. The key is to focus not just on the technology needed for the new operating system but also on the people who will do the work.
替换一个非正式的操作系统，由于这代表着一项重大变革，面临着一个典型的障碍：基于对旧有做事方式的熟悉而产生的抵触情绪，以及对新事物和未知的恐惧。仅仅采取逻辑的方式来应对变革是不够的。还必须赢得员工的心。本文提出了一个循序渐进的过程，以及一系列规则和成功测试方法，以促使必要的行为改变。关键不仅在于关注新操作系统所需的技术，还在于关注将从事这项工作的人员。
