Birleson P
Maroondah Hospital Child and Adolescent Mental Health Service, Victoria.
Aust Health Rev. 1998;21(3):223-40. doi: 10.1071/ah980223.
In recent business literature, the model of the learning organisation has been proposed as a solution to the problem of continually changing environments and increasing consumer expectations of maximum quality and value for money. The model seems highly appropriate for health services, which are staffed by educated professional staff who must become more adaptive and concerned with improving consumer outcomes. This case study describes how the principles of learning organisations have been applied to the design of a new structure and the creation of a learning culture within a mental health service for children and adolescents.
在最近的商业文献中，学习型组织模式被提出来作为应对不断变化的环境以及消费者对最高质量和性价比期望不断提高这一问题的解决方案。该模式似乎非常适合医疗服务领域，因为医疗服务机构配备的是受过教育的专业人员，他们必须更具适应性，并关注改善消费者的治疗效果。本案例研究描述了学习型组织的原则是如何应用于一个儿童和青少年心理健康服务机构的新结构设计以及学习文化创建的。
