Haspeslagh P, Noda T, Boulos F
Harv Bus Rev. 2001 Jul-Aug;79(7):64-73, 144.
In theory, value-based management programs sound seductively simple. Just adopt an economic profit metric, tie compensation to agreed-upon improvement targets in that metric, and voilà! Managers and employees will start making all kinds of value-creating decisions. If only it were that easy. The reality is, almost half of the companies that have adopted a VBM metric have met with mediocre success. That's because, the authors contend, the successful VBM program is really about introducing fundamental changes to a big company's culture. Results from their major research project into the practice of VBM reveal that putting VBM into practice is far more complicated than many of its proponents make it out to be, requiring a great deal of patience, effort, and money. According to the authors' study, companies that successfully use VBM programs share five main characteristics. First, nearly all made explicit and public their commitment to shareholder value. Second, through training, they created an environment receptive to the changes the program would engender. Third, they reinforced that training with broad-based incentive systems closely tied to the VBM performance measures, which gave employees a sense of ownership in both the company and the program. Fourth, they were willing to craft major organizational changes to allow all their workers to make those value-creating decisions. Finally, the changes they introduced to the company's systems and processes were broad and inclusive rather than focused narrowly on financial reports and compensation. A VBM program is difficult and expensive. Still, the authors argue, properly applied, it will put your company's profitability firmly on track.
从理论上讲,基于价值的管理项目听起来诱人地简单。只需采用一种经济利润指标,将薪酬与该指标中商定的改进目标挂钩,瞧!经理们和员工就会开始做出各种创造价值的决策。要是真有那么容易就好了。现实情况是,采用了基于价值管理指标的公司中,几乎有一半取得的成效平平。作者认为,这是因为成功的基于价值的管理项目实际上是要给大公司的文化带来根本性变革。他们对基于价值管理实践的重大研究项目结果表明,将基于价值管理付诸实践远比其许多支持者所描述的要复杂得多,需要极大的耐心、努力和资金。根据作者的研究,成功运用基于价值管理项目的公司具有五个主要特征。首先,几乎所有公司都明确且公开地表明了他们对股东价值的承诺。其次,通过培训,它们营造了一个易于接受该项目将带来的变革的环境。第三,它们用与基于价值管理绩效指标紧密挂钩的广泛激励体系强化了这种培训,这让员工在公司和项目中都有主人翁意识。第四,它们愿意精心策划重大的组织变革,以便所有员工都能做出那些创造价值的决策。最后,它们对公司系统和流程所做的变革广泛且全面,而不是狭隘地只关注财务报告和薪酬。一个基于价值管理的项目既困难又昂贵。不过,作者认为,若应用得当,它将使贵公司的盈利能力稳步提升。