Solomon P, Draine J
School of Social Work, University of Pennsylvania, Philadelphia 19104, USA.
Psychiatr Rehabil J. 2001 Summer;25(1):20-7. doi: 10.1037/h0095054.
There is a mixed record of research on consumer delivered services. There has been a great deal of descriptive work that supports the feasibility of consumer provided services. Only a limited number of studies have been reported that focus on outcomes for people who receive services from consumers. This new literature is at a critical juncture. This paper examines the state of research on three types of consumer provided services-consumer operated services, consumer partnership services, and consumers as employees. All these service types include consumers as paid providers who deliver mental health services to others, not primarily for their own benefit. This excludes self-help programs. Research resources need to be focused less on consumer provided services as adjunctive to professional services and more on determining the effectiveness of stand-alone consumer provided services in order to develop evidence to influence policy decisions.
关于消费者提供服务的研究记录好坏参半。有大量描述性工作支持消费者提供服务的可行性。仅有数量有限的研究报告关注从消费者那里接受服务的人的结果。这一新兴文献正处于关键节点。本文考察了三种消费者提供服务的研究状况——消费者运营的服务、消费者合作的服务以及作为员工的消费者。所有这些服务类型都将消费者作为向他人提供心理健康服务的有偿提供者，而不仅仅是为了自身利益。这排除了自助项目。研究资源应减少聚焦于作为专业服务辅助手段的消费者提供服务，而应更多地关注确定独立的消费者提供服务的有效性，以便形成能影响政策决策的证据。
