候诊室教育干预对患者满意度的影响。

Effects of educational intervention in waiting room on patient satisfaction.

作者信息

Oermann Marilyn H

机构信息

College of Nursing, Wayne State University, Detroit, Mich., USA.

出版信息

J Ambul Care Manage. 2003 Apr-Jun;26(2):150-8. doi: 10.1097/00004479-200304000-00007.

DOI:10.1097/00004479-200304000-00007

PMID:12698929

Abstract

This study examines the effects of a low-cost educational intervention designed to occupy the waiting time in the clinic on patient satisfaction with the clinic visit. Patients waiting for appointments were randomly assigned to two groups: (1) educational intervention in the clinic waiting room (n = 160) and (2) usual clinic care (no structured education during the waiting time in the clinic; n = 160). There were significant negative correlations between satisfaction with the visit overall and the time patients waited in the clinic waiting room (r = -.17, p = .003) and their total wait time (r = -.16, p = .005). Patients who were taught while they waited in the clinics were more satisfied with their education than the control group (t = 4.26, df = 318, p < 0.001).

摘要

本研究考察了一种旨在利用门诊候诊时间的低成本教育干预措施对患者门诊就诊满意度的影响。等待预约的患者被随机分为两组：（1）门诊候诊室的教育干预组（n = 160）和（2）常规门诊护理组（门诊候诊期间无结构化教育；n = 160）。总体就诊满意度与患者在门诊候诊室等待的时间（r = -0.17，p = 0.003）及其总等待时间（r = -0.16，p = 0.005）之间存在显著的负相关。在门诊候诊时接受教育的患者对所接受教育的满意度高于对照组（t = 4.26，自由度 = 318，p < 0.001）。