Brosky Mary E, Keefer Oliver A, Hodges James S, Pesun Igor J, Cook Gary
Division of Prosthodontics, Department of Restorative Sciences, University of Minnesota School of Dentistry, Minneapolis, USA.
J Dent Educ. 2003 Aug;67(8):909-15.
The purpose of this study was to examine how patients perceived the professionalism of University of Minnesota School of Dentistry students, faculty, and staff. Professionalism is defined by the authors as an image that will promote a successful relationship with the patient. Patients within comprehensive care clinics were asked to assess physical attributes and behaviors of the dental care providers using a questionnaire. The patients read statements dealing with characteristics of the dental care providers and responded as to whether they agreed, were neutral, or disagreed with the statement. The surveyed population consisted of 103 males and 97 females, 64 percent of whom lacked insurance coverage. Fifty-one percent of the patients were between the ages of forty-four and sixty-nine, but the overall age distribution was dispersed over a range of eighteen to one hundred. Our research found that all dental care providers displayed a professional appearance as well as behavior. The attire of the dental care provider affected the comfort and anxiety levels of patients, as did first impressions of both students and faculty. Most patients reported that students and faculty displayed effective time management and used appropriate language during the appointment. Finally, hairstyle, makeup, and jewelry appeared to have little effect on patients' opinions of the various dental care providers.
本研究的目的是考察患者如何看待明尼苏达大学牙科学院学生、教师及工作人员的专业素养。作者将专业素养定义为一种能促进与患者建立成功关系的形象。综合诊疗诊所的患者被要求通过问卷评估牙科护理人员的外在特征和行为。患者阅读有关牙科护理人员特征的陈述，并回答他们对该陈述是同意、中立还是不同意。被调查人群包括103名男性和97名女性，其中64%没有保险。51%的患者年龄在44岁至69岁之间，但总体年龄分布在18岁至100岁之间。我们的研究发现，所有牙科护理人员都展现出了专业的外表和行为。牙科护理人员的着装影响患者的舒适度和焦虑程度，学生和教师给人的第一印象也是如此。大多数患者报告称，学生和教师在预约过程中表现出有效的时间管理能力，并使用了恰当的语言。最后，发型、妆容和首饰似乎对患者对各类牙科护理人员的看法影响不大。
