Perform Improv Advis. 2003 Oct;7(10):134-7, 129.
When Jay Kreuzer was hired as president and CEO of West Suburban Health Care, it didn't take him long to realize the organization was headed in the wrong direction. The not-for-profit system, which includes a 258-bed medical center, was projected to end fiscal year 2001 with a loss of $19 million. Kreuzer put together a team that implemented an organization-wide performance improvement effort. In just two years the turnaround has been completed, as West Suburban ended fiscal year 2003 with a small surplus.
杰伊·克鲁泽被聘为西郊医疗保健公司的总裁兼首席执行官时，没多久他就意识到该机构正朝着错误的方向发展。这个非营利性系统包括一家拥有258张床位的医疗中心，预计在2001财年结束时将亏损1900万美元。克鲁泽组建了一个团队，实施了一项全机构范围的绩效改进工作。仅仅两年时间，转型就完成了，西郊医疗保健公司在2003财年结束时实现了小额盈余。
