Fung Donald, Cohen Marsha, Stewart Susan, Davies Andy
*North Bay General Hospital, North Bay, and Department of Anesthesia, Faculty of Medicine, University of Toronto, Toronto; †Centre for Research in Women's Health, Sunnybrook & Women's College Health Sciences Centre and the Department of Health Policy, Management & Evaluation, University of Toronto, Toronto; and ‡North Shores District Health Council, North Bay, Ontario, Canada.
Anesth Analg. 2005 Jun;100(6):1637-1643. doi: 10.1213/01.ANE.0000154203.00434.23.
Patient satisfaction ratings provide a means to evaluate and monitor quality of health care. We tested the ability of the Iowa Satisfaction with Anesthesia Scale (ISAS) to measure satisfaction with cataract care under topical local anesthesia and monitored sedation given by an anesthesiologist at a community hospital. Three hundred six patients were administered the ISAS along with alternate ratings of quality of care and patient satisfaction. There were no incomplete questionnaires. The ISAS demonstrated reasonable reliability (Cronbach's alpha = 0.68; test-retest = 0.48-0.67). The ISAS had excellent construct validity; ISAS scores were lower in patients who gave lower ratings of quality (4.98 versus 5.64), who had lower satisfaction visual analog scale scores (5.12 versus 5.65), who wanted changes in their care (4.76 versus 5.67), who had suggestions to improve care (5.08 versus 5.63), or who preferred more sedation (4.85 versus 5.66) (P < 0.0001). Our results indicate that the ISAS questionnaire is a feasible, reliable, and valid tool to measure patient satisfaction in patients undergoing cataract surgery under topical anesthesia and monitored sedation.
患者满意度评分提供了一种评估和监测医疗质量的方法。我们测试了爱荷华麻醉满意度量表(ISAS)在局部麻醉下行白内障手术且由麻醉医生监测镇静状态时测量患者满意度的能力。306名患者接受了ISAS评估以及护理质量和患者满意度的替代评分。没有不完整的问卷。ISAS显示出合理的信度(克朗巴哈系数=0.68;重测信度=0.48 - 0.67)。ISAS具有良好的结构效度;在护理评分较低(4.98对5.64)、视觉模拟量表满意度评分较低(5.12对5.65)、希望改变护理方式(4.76对5.67)、有改进护理建议(5.08对5.63)或希望增加镇静(4.85对5.66)的患者中,ISAS得分较低(P < 0.0001)。我们的结果表明,ISAS问卷是一种可行、可靠且有效的工具,可用于测量局部麻醉下行白内障手术且接受监测镇静的患者的满意度。