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[手术室效率的关键绩效指标。手术室管理中关键绩效指标的误区与证据]

[Key performance indicators of OR efficiency. Myths and evidence of key performance indicators in OR management].

作者信息

Schuster M, Wicha L L, Fiege M

机构信息

Klinik und Poliklinik für Anästhesiologie, Universitätsklinikum Hamburg-Eppendorf , Martinistrasse 52, 20246 Hamburg, Deutschland.

出版信息

Anaesthesist. 2007 Mar;56(3):259-71. doi: 10.1007/s00101-006-1126-0.

Abstract

A variety of different key performance indicators, both for process and financial performance, are used to evaluate OR efficiency. Certain indicators like OR utilization and turnover times seem to become common standard in many hospitals to evaluate OR process performance. Despite the general use and availability of these indicators in OR management, the scientific evidence behind these data is relatively low. These process indicators are strongly influenced by artefacts and depend on planning process, resource allocation and documentation. Direct financial indicators become more important with increasing autonomy of OR management. Besides budgetary compliance the focus is set on the net results of internal transfer pricing systems. By taking part in an internal transfer pricing system, OR management develops from a mere passive cost center to an active shaper of perioperative processes. However, detailed knowledge of the origin of costs and pitfalls of internal transfer pricing systems is crucial. The increased transparency due to the free accessibility of diagnosis-related-groups (DRG) cost breakdown data can help to develop tools for economic analysis of OR efficiency.

摘要

一系列不同的关键绩效指标,包括流程和财务绩效指标,被用于评估手术室效率。某些指标,如手术室利用率和周转时间,似乎已成为许多医院评估手术室流程绩效的通用标准。尽管这些指标在手术室管理中被广泛使用且易于获取,但这些数据背后的科学依据相对较少。这些流程指标受人为因素影响很大,并且取决于规划流程、资源分配和文档记录。随着手术室管理自主权的增加,直接财务指标变得更加重要。除了预算合规性外,重点还放在内部转移定价系统的净结果上。通过参与内部转移定价系统,手术室管理从单纯的被动成本中心发展成为围手术期流程的积极塑造者。然而,详细了解成本来源和内部转移定价系统的陷阱至关重要。由于诊断相关组(DRG)成本细分数据可免费获取,透明度提高,这有助于开发手术室效率经济分析工具。

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