Schyve Paul M
The Joint Commission, Oakbrook Terrace, IL, USA.
J Gen Intern Med. 2007 Nov;22 Suppl 2(Suppl 2):360-1. doi: 10.1007/s11606-007-0365-3.
Effective communication with patients is critical to the safety and quality of care. Barriers to this communication include differences in language, cultural differences, and low health literacy. Evidence-based practices that reduce these barriers must be integrated into, rather than just added to, health care work processes.
与患者进行有效的沟通对于医疗安全和质量至关重要。这种沟通的障碍包括语言差异、文化差异和健康素养低下。减少这些障碍的循证实践必须融入医疗工作流程,而不仅仅是附加到其中。