荷兰对柜台及咨询室工作进行了探索。
The counter and consultation room work explored in the Netherlands.
作者信息
Mobach Mark P
机构信息
Faculty of Economics and Business, University of Groningen, P.O. Box 800, Landleven 5, 9700 AV Groningen, The Netherlands.
出版信息
Pharm World Sci. 2008 Aug;30(4):360-6. doi: 10.1007/s11096-008-9188-5. Epub 2008 Jan 12.
OBJECTIVE
To determine the frequency and nature of conversations at the counter and of private consultations at three Dutch community pharmacies.
METHODS
In a purposive and convenience sample of three Dutch community pharmacies two work categories were investigated: counter work and consultation room work with self-reporting tally. The study took 6 weeks: 2 weeks at each pharmacy.
MAIN OUTCOME MEASURE
The number of care related conversations and consultations emerging in the counter work and consultation room work.
RESULTS
About 43% of all counter conversations consisted of the provision of pharmaceutical information and 72% of the consultations in the separate consultation room dealt with care related activities. However, only 18 consultations were held in this latter room: 0.4% of all reported conversations.
CONCLUSION
The proportion of care related work at the counter and in the consultation room did have significant substance. There are however serious possibilities to change pharmaceutical care for the better. It is suggested that standard procedures at the counter may help increasing care related work. The presence of a separate consultation room may increase the number of consultations held in private, when combined with raising patient awareness of its existence.
目的
确定荷兰三家社区药房柜台对话及私人咨询的频率和性质。
方法
在荷兰三家社区药房的一个有目的的便利样本中，对两类工作进行了调查：柜台工作和使用自我报告计数法的咨询室工作。该研究为期6周：每家药房2周。
主要观察指标
柜台工作和咨询室工作中出现的与护理相关的对话和咨询数量。
结果
所有柜台对话中约43% 是提供药品信息，单独咨询室中72% 的咨询涉及与护理相关的活动。然而，后者的咨询室仅进行了18次咨询：占所有报告对话的0.4%。
结论
柜台和咨询室中与护理相关工作的比例确实有重要意义。然而，仍有很大可能改善药学服务。建议柜台的标准程序可能有助于增加与护理相关的工作。当与提高患者对单独咨询室存在的认知相结合时，单独咨询室的存在可能会增加私人咨询的次数。
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