Lysaght Rosemary M, Larmour-Trode Sherrey
Queen's University, School of Rehabilitation Therapy, Kingston, Ontario, Canada.
Work. 2008;30(3):255-66.
Despite evidence that inter-personal relationships are important in human resource management, little is understood about the nature of workplace social support in a disability context, or what features of support are important to the success of return-to-work programs. The purpose of this qualitative study was to explore workplace disability support from worker and supervisory perspectives and to identify salient features for work re-entry. A total of 8 supervisors and 18 previously injured workers from a range of work units in a Canadian municipality were interviewed, and their views concerning supportive and unsupportive behaviours in work-re-entry situations were recorded and analyzed. A full range of social support dimensions were reported to be relevant, and were seen as arising from a variety of sources (e.g. supervisor, co-workers, disability manager, work unit, and outside of work). Respondents identified trust, communication and knowledge of disability as key precursors to a successful return-to-work process. Future research should explore the specific contributions of support to work rehabilitation outcomes as well as interventions to enhance available supports.
尽管有证据表明人际关系在人力资源管理中很重要，但对于残疾背景下工作场所社会支持的本质，或者支持的哪些特征对重返工作岗位计划的成功至关重要，人们了解得很少。这项定性研究的目的是从工人和主管的角度探讨工作场所残疾支持，并确定重返工作的显著特征。对加拿大一个城市一系列工作单位的8名主管和18名曾受伤的工人进行了访谈，并记录和分析了他们对重返工作岗位情况中支持性和非支持性行为的看法。据报告，全方位的社会支持维度都很相关，并且被认为来自各种来源（例如主管、同事、残疾管理人员、工作单位和工作之外）。受访者将信任、沟通和对残疾的了解确定为成功重返工作岗位过程的关键前提。未来的研究应探讨支持对工作康复结果的具体贡献以及增强现有支持的干预措施。
