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职业倦怠的时间阶段:如何设计预防措施?

Temporal Stages of Burnout: How to Design Prevention?

作者信息

Leclercq Céline, Hansez Isabelle

机构信息

Human Resources Development Unit, Faculty of Psychology, Speech Therapy and Education Sciences, University of Liège, 4000 Liège, Belgium.

出版信息

Int J Environ Res Public Health. 2024 Dec 3;21(12):1617. doi: 10.3390/ijerph21121617.

Abstract

Burnout, a major concern defined most commonly in the literature with a symptoms-based classification, can also be described as a temporal process with various stages experienced by workers, each composed of unique characteristics and challenges. This intricate process of burnout emphasizes pivotal moments, such as engagement and enthusiasm with a high job ideal (Stage 0), weakening of the ideal (Stage 1), protective withdrawal (Stage 2) and confirmed burnout (Stage 3). Through an opinion review, the objective of this article is to examine which prevention level, and more specifically which prevention actions, can be developed at each stage of this temporal process of burnout. The review criteria allow for the integration of both individual- and organization-focused interventions, ranging from early organizational-level strategies (primary prevention) to clinical consultations addressing the erosion of professional ideals (secondary prevention), as well as psychoeducational sessions aimed at promoting worker well-being. In conclusion, the article underscores the need for a holistic approach, combining organization-focused interventions with individual-focused interventions. Through a comprehensive review, this research provides insights into evidence-based practices, identifies gaps in current research, and offers guidance for future interventions for better support of workers facing burnout.

摘要

职业倦怠是文献中最常根据基于症状的分类来定义的一个主要问题,它也可以被描述为一个时间过程,工作者会经历不同阶段,每个阶段都有独特的特征和挑战。职业倦怠这个复杂的过程强调关键节点,比如对崇高工作理想的投入和热情(第0阶段)、理想的弱化(第1阶段)、保护性退缩(第2阶段)以及确诊的职业倦怠(第3阶段)。通过文献综述,本文的目的是探讨在职业倦怠这个时间过程的每个阶段可以制定何种预防级别,更具体地说是哪些预防措施。综述标准允许纳入以个人和组织为重点的干预措施,从早期的组织层面策略(一级预防)到针对职业理想侵蚀的临床咨询(二级预防),以及旨在促进工作者福祉的心理教育课程。总之,本文强调了采取整体方法的必要性,将以组织为重点的干预措施与以个人为重点的干预措施相结合。通过全面综述,本研究提供了基于证据的实践见解,识别了当前研究中的差距,并为未来干预措施提供指导,以便更好地支持面临职业倦怠的工作者。

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