Halbesleben Jonathon R B, Wakefield Douglas S, Ward Marcia M, Brokel Jane, Crandall Donald
University of Wisconsin, Eau Claire, WI 54702, USA.
Med Care Res Rev. 2009 Feb;66(1):82-96. doi: 10.1177/1077558708325984. Epub 2008 Dec 1.
The purpose of this study is to examine the manner in which Super User attitudes toward clinical information systems (CIS) are associated with employee experiences with CIS implementation. Super Users (N = 82), selected by hospital administration to assist in implementation of the new CIS, completed a survey that assessed time spent in the Super User role as well as attitudes toward the role. These data were matched with hospital employee (N = 325) survey data about attitudes toward CIS and its impact on work processes. Time spent in the role of Super User was associated with employee attitudes; Super Users' perceptions about qualifications also predicted employee attitudes, particularly about care outcomes and perceptions about implementation of the CIS. The study suggests that as organizations encourage more time in the Super User role and develop more positive attitudes about this role, the possibility of positive employee attitudes toward CIS increases.
本研究的目的是考察超级用户对临床信息系统（CIS）的态度与员工在CIS实施过程中的体验之间的关联方式。由医院管理层挑选出来协助新CIS实施的超级用户（N = 82）完成了一项调查，该调查评估了担任超级用户角色所花费的时间以及对该角色的态度。这些数据与医院员工（N = 325）关于对CIS的态度及其对工作流程影响的调查数据相匹配。担任超级用户角色所花费的时间与员工态度相关；超级用户对自身资质的认知也预测了员工态度，特别是关于护理结果以及对CIS实施的认知。该研究表明，随着组织鼓励更多时间投入到超级用户角色中，并培养对该角色更积极的态度，员工对CIS持积极态度的可能性会增加。
